This cookie policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name (if you provide to us only)
  • email address (if you provide to us only)
  • demographic information such as location
  • other information relevant to customer surveys and/or offers

We have reviewed all the cookies we use and have divided them into three categories:

  • Essential
  • Advertising and tracking
  • Analytics and customisation

Essential

These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites won’t work properly.

Advertising and tracking

We advertise our own products and services on our websites and you may see adverts for us elsewhere on the internet as well as related category adverts by our partners. The cookies we use to present you with adverts may be based on the content you visit the most on our websites, so we can let you know what we think you will be interested in.  The cookies show us where you saw the advert; help us measure the effectiveness of our advertising campaigns, and limit the number of times you see an advert.  We also use cookies to tailor the content of our weekly members’ newsletter and the emails we send you so that the content is more relevant to you. Cookies also help us to identify which of our articles are the most popular and the types of journey visitors have to our websites. We also include links to social networks like Facebook who may subsequently use information about your visit to target advertising to you on their websites.

Advertising and customisation

Our Analytics cookies collect information about how you use our websites and help us improve how our website works. For instance, this could be the pages you visit most often and the error messages from those pages.

Additionally, we have customisation cookies that allow us to remember the choices you make (such as your username and password) and provide enhanced, more personal features.  These cookies can also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customize.

They may also be used to provide services you have requested such as watching a video or commenting on a blog.

For the exhaustive list of cookies, we collect see the List of cookies we collect section below.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
__utma Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
__utmb Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
__utmc These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
__utmz
COOKIE NAME COOKIE DESCRIPTION (NOT ACCEPTING NOTICE)
_gat_ Used to Throttle request rate
PHPSESSID Default PHP cookie that fires as soon as a session starts on the website, and ends when the browser closes.
__gid gtag_ Google Analytics to distinguish users